FAQ
Everything you need to know before cracking
FAQ Summary
1 - About the products
2 - Order & Delivery
3 - Warranty & After-sales Service
4 - Other frequently asked questions
1 - About the products
Is the sound really good?
Yes, and we prefer to say: immersive. Powerful bass, balanced midrange, clear treble—the headset is designed for a premium audio experience even in noisy environments thanks to active noise cancellation (ANC).
Is my phone compatible?
Yes.
Our headphones and headsets are compatible with all devices: Android, iPhone, tablets, PC, Mac... and even some consoles for gaming.
What is the actual autonomy?
Up to 20 hours of non-stop listening with ANC activated, and up to 30 hours in normal mode. A fast-charge allows to recover 80% of battery in just 40 minutes.
Does it hurt the ears after several hours?
No.
We select products with memory foam pads for helmets and soft, adjustable and lightweight tips for headphones.
What to choose between a headset and headphones?
It depends on your use:
Headphones: perfect for travel, sports, discretion, calls on the move.
Headsets: ideal for long-term comfort, remote work, video games or immersive music sessions.
Is the quality really there?
Yes.
All our products are carefully selected to offer an immersive sound experience, with deep bass, clear treble and optimal connection stability.
Why are your products cheaper than the big brands?
Because we get to the point.
You do not pay our logo,
No excessive advertising budget,
No useless intermediary,
Tested, efficient and accessible products.
I saw the product on Instagram/TikTok, but I don’t know if it’s the right one for me ...
You are not alone: 80% of our customers discover us on social media.
But here, you can find all the technical details, real customer reviews, and ask your questions directly to our team.
What if I don’t know anything about it at all?
No problem.
Our product sheets are clear, simplified, and explain each feature simply. And if needed, you can ask your questions directly to our team.
Are your products waterproof?
Our products are splash and sweat resistant, but are not designed for prolonged immersion.
2 - Order & Delivery
In how long will I receive it?
Fast delivery in 4-8 working days, with online tracking.
How to track my order in real time?
We send you, by email, your tracking number within 24 hours after placing your order. Remember to check in your spam.
Enter your tracking number in the "Package tracking" page of our website.
To which countries do we deliver?
We offer free and fast shipping to many countries, from different continents.
If delivery in your country is not offered, contact our customer service by email.
3 - Warranty & After-sales Service
What if I am disappointed?
30-day satisfaction guarantee.
And if you ever need help:
Our customer support team is responsive,
and always here to help — whether you want to exchange your product, get a refund, or need step-by-step assistance.
Our goal: 100% customer satisfaction.
If you ever have a technical issue, who should you contact?
Our customer support team is available 7 days a week, by email or through the live chat on our website.
And we’ll never leave you alone with a problem!
Our technical team can also help you connect your device or choose the right model for you.
Is there a warranty?
Yes — you’re covered.
Every product includes a 2-year legal warranty, so you can shop with total peace of mind.
4 - Other Common Questions
I’m always cautious about fake reviews and products that look too good to be true...
And you’re absolutely right to ask that question.
At Xarena, we rely on:
- Verified customer reviews
- Authentic product tests (photos and videos from real customers)
- Partnerships with trusted creators, not shady sponsorships
Can’t find the answer you’re looking for?
We’re here to help — just reach out to our support team via chat or email.